Refund policy
At FITNEZA, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The product must include its original packaging, tags, and accessories.
- Proof of purchase or your order confirmation is required.
How to Start a Return
To initiate a return, please contact us at:
Email: info@fitneza.com
Please include your order number and the reason for your return.
Return Address:
[Insert Your Return Address Here]
Once your return request is approved, we'll provide return instructions and, if applicable, a return shipping label.
Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
For any questions regarding returns, contact us anytime at:
Damaged or Incorrect Items
Please inspect your order immediately after delivery.
If your item is:
- Damaged
- Defective
- Incorrect
- Missing parts
Contact us within 48 hours of delivery at info@fitneza.com with your order number and photos of the issue. We'll work quickly to resolve the problem.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Products that have been used or are not in their original condition
- Items damaged due to misuse or improper handling
If you have questions about whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The fastest way to exchange an item is to:
- Request a return for the original product.
- Once the return is approved, place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days without providing a reason, in accordance with applicable consumer protection laws.
Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved:
- Refunds are issued to your original payment method.
- Please allow 5–10 business days for the refund to be processed.
- Your bank or credit card provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our support team:
FITNEZA Customer Support
📧 info@fitneza.com